Natus Support

Help with your account, journal, subscription or privacy.

Last updated 21 July 2026

Natus should feel simple and dependable. If something is not working properly, contact us and tell us what happened.

support@natusblueprint.comprivacy@natusblueprint.com

Contact support

Email support@natusblueprint.com. We aim to reply within two Australian business days.

  • the email connected to your Natus account, if applicable
  • your iPhone model and iOS version
  • the Natus app version
  • a short description of what happened
  • a screenshot, provided it does not contain private journal content

Never send your password, Apple ID password, payment details or private journal entries by email.

My reading is still preparing

A new First Reading or Preview may take a little time to prepare. Keep Natus open with a stable internet connection.

If the screen does not finish, close and reopen the app. Your information should remain saved.

My subscription is not showing

Open Natus and select Restore Purchases from the subscription or account screen.

Make sure you are using the same Apple ID that originally started the subscription.

Apple handles payments, renewals, cancellations and refunds. Natus does not receive your full payment-card details.

How do I manage or cancel my subscription?

  1. Open Settings.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Select Natus.
  5. Choose the available subscription option.

Cancelling stops the next renewal. Access normally continues until the end of the current paid period.

How do I request a refund?

Purchases are processed by Apple. Refund decisions are made by Apple through its purchase-support process.

How do I delete my account?

Open Natus and go to Settings → Account → Delete Account.

Account deletion permanently removes your Natus account and associated content. This includes your profile, journal entries, conversations, saved personal context and stored Blueprint files.

This cannot be undone.

If account deletion does not complete, contact support@natusblueprint.com.

How do I correct my personal information?

You can update available profile information inside Natus.

For information you cannot change inside the app, contact support@natusblueprint.com.

How does Natus use my birth information?

Your name and birth details provide the starting context Natus uses to build your personal foundation.

Natus uses this information to provide the experience you requested. It is not used for advertising or sold to data brokers.

Is my journal private?

Natus does not sell your journal entries, conversations or personal information.

Your content may be securely processed by service providers only when needed to operate Natus, such as storing your journal, preparing a reading, answering a question or transcribing voice input.

Read the full Privacy Policy at natusblueprint.com/privacy.

Full policy: natusblueprint.com/privacy

Privacy requests

For access, correction, deletion or another privacy request, email privacy@natusblueprint.com.

Include the email connected to your account, if applicable. Do not include private journal content in your request.

Safety

Natus is a lifestyle and self-reflection journal.

It is not a medical service, crisis service, therapy provider or emergency service. Natus does not diagnose conditions or make decisions on your behalf.

If you or another person may be in immediate danger, contact local emergency services.