Privacy Policy
How Natus collects, uses, and protects your information.
Natus is a personal Blueprint app that reads how you operate from your birth details, conversations, and journal entries. This policy covers the Natus iOS app and natusblueprint.com. It explains what personal information Natus collects, how it is used, who it is shared with, and the choices you have.
Who this policy applies to
This policy applies to people who use the Natus iOS app and people who visit natusblueprint.com.
It covers anyone who completes onboarding, chats with Natus, keeps a journal, receives weekly readings, manages notification preferences, or handles a subscription through the app.
Who controls your information
Natus Blueprint controls the personal information described in this policy.
Natus is operated from Australia.
Privacy contact: support@natusblueprint.com
If you need a formal contact address for a privacy request, email us and we will provide the right details.
What information Natus collects
Natus currently stores and processes the following information to operate the service:
- name and onboarding answers
- email address, if you provide one
- birth date, birth time, and birth place
- current city, if you provide it
- chat messages and generated chat replies
- structured memory fields inferred from chat so replies stay consistent over time
- journal text entries (journal photos and sketches stay on your device)
- Blueprint, First Reading, Sunday Reading, and related generated content
- notification rhythm preference
- optional attribution answers, such as how you heard about Natus
- pseudonymous device identifier used as your account in V1
- hashed device identifier and product interaction events for analytics
- purchase and subscription status
- short voice recordings when you use the microphone (sent for transcription only)
Natus does not directly store your full payment card details. Subscriptions are handled by Apple and RevenueCat.
How Natus uses AI, and what gets sent where
Natus uses AI to generate your Blueprint, readings, and chat replies. To do this, some of your information is sent to outside services:
When you chat, your message and a short summary of your Blueprint are sent to OpenRouter, which passes the request to an AI model provider to write the reply.
To build your natal chart, your birth date, time, and place are sent to Open Ephemeris.
After some chats, Natus runs a second AI step that reads your recent messages and Blueprint to pull out a few memory details, so future replies stay consistent.
Your conversations and journal entries are only sent where needed to generate your responses, store your data, or run the service. They are never used to train Natus's own models, and they are never used for advertising.
How Natus collects information
- directly from you when you complete onboarding, chat, journal, edit profile details, choose notification timing, or answer optional questions
- from your device when the app creates or reads a device scoped identifier
- from Apple and RevenueCat when subscription or purchase status needs to be confirmed
- from service providers that help calculate your Blueprint, generate chat replies, host data, or measure product usage
Why Natus uses information
Natus uses personal information to:
- create and maintain your Blueprint
- generate readings and chat replies
- store journal entries so they remain available to you
- deliver weekly Sunday Readings
- remember relevant context across conversations
- manage subscriptions and paid access
- respond to support requests
- measure product usage and reliability
- secure the service and prevent abuse
- meet legal and operational requirements
Natus does not use your information for advertising or cross app tracking.
Australian privacy law
Natus is operated from Australia. Where the Privacy Act 1988 and Australian Privacy Principles apply, Natus handles personal information in line with those requirements.
The Australian Privacy Principles cover how personal information is collected, used, disclosed, stored, accessed, and corrected.
International processing
Some service providers may process personal information outside Australia, including in the United States or Europe.
Where information is processed outside Australia, Natus takes reasonable steps to use providers with appropriate privacy and security protections.
Analytics
Natus uses TelemetryDeck to understand how the app is used. TelemetryDeck receives event names, enum properties, and a hashed device identifier.
TelemetryDeck data is used for product analytics. It is not used for advertising or cross app tracking.
TelemetryDeck analytics do not include message text, journal content, names, emails, or birth data.
Natus does not use advertising networks or IDFA.
Payments
Subscriptions are handled by Apple through the App Store. RevenueCat helps Natus confirm subscription status.
Natus does not directly store your full payment card details.
Natus may receive limited purchase related information needed to confirm access, manage subscriptions, and handle account administration.
Security
Natus uses technical and organisational measures designed to protect personal information, including access controls, encrypted transport, and provider security practices appropriate to the sensitivity of the data.
No online service can guarantee absolute security. If you believe your account or data has been compromised, contact us promptly.
Generated content
Natus generates Blueprints, readings, and chat replies from information you provide. This is personalised content for reflection and self understanding.
Natus does not make solely automated decisions with legal or similarly significant effects on you.
The service is not intended to replace professional medical, legal, financial, or mental health advice.
Website
The natusblueprint.com website is a marketing site. It does not require account creation.
The website may collect basic technical information that browsers normally send to websites, such as server logs. If the website starts collecting more personal information in future, this policy will be updated.
Retention
Natus keeps personal information for as long as reasonably needed to provide the service, maintain your account, keep chat and journal history available to you, and meet legal or operational requirements.
- Account and Blueprint data are normally kept while your account remains active.
- If you ask for deletion, Natus will delete your profile, messages, journal data, and related generated content, subject to any limited retention required for legal, security, fraud prevention, or administrative reasons.
- Deleting the app from your device does not delete server side data. Use Delete Account in the app Profile screen, or email us if you want your account removed.
Your rights and requests
You may ask Natus to:
- give you access to your personal information
- correct incorrect information
- delete your information
- export your data in a commonly used format, where practical
- explain how your information is being handled
- withdraw consent where processing depends on consent
To make a privacy request, email support@natusblueprint.com from the address associated with your account if you have one, or include enough information for us to locate your account. We will respond within a reasonable time.
Children
Natus is not for anyone under 18. We recommend an 18+ age rating because generated chat responses may include reflective or emotionally sensitive content.
We do not knowingly collect information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it.
If you believe a person under 18 has given us their information, email support@natusblueprint.com and we will remove it.
Contact and complaints
If you have questions about this policy or how Natus handles personal information, contact support@natusblueprint.com.
If you are unhappy with how Natus handles your personal information, please contact Natus first so we have a chance to help.
You may also contact the Office of the Australian Information Commissioner.
Changes to this policy
Natus may update this Privacy Policy from time to time to reflect changes to the service, legal requirements, or how personal information is handled.
When we make material changes, we will update the date at the top of this page.